Support Account Executive at Zenon Aviation

Zenon Recruitment are pleased to be supporting one of the worlds’ largest providers of Flight Crew Training in their search for a Support Account Executive – Retention for a permanent position at their facility in Dubai.

Some of the key responsibilities of this position will include, but not be limited to:

• Actively working with the company to capture retained business including the reasons for not returning.
• Proactively creating advanced excel sheets to capture Client retention data.
• All data or information collected to be updated in Sales force as well as Gemini and relay the information to the company.
• Creating weekly report on data collected, and briefing the company for the territory to take over the bookings.
• Backing up support to the company if and when required.
• Responding to client inquiries in a prompt and professional manner.
• Proactively ensuring fulfil
  
  ment of the Company sales strategy and targets. Be motivated and ensure priority focus on key targets and personal drive toward exceeding those goals weekly/monthly/quarterly.
• Exceeding expectations through superior service, communication, and daily follow up.
• Fostering a seamless positive teamwork environment. Providing backup for team members as needed and when required.
• Responsible for ensuring accurate client data is entered into Sales Force and Gemini

To be considered for this role, you will be required to have the following:

• Fluency in French would be an advantage.
• Experience working with the Aviation industry.
• BA/BS degree or equivalent work experience.
• Aviation experience will be advantageous.
• Experience with SFDC or equivalent client database software would be an advantage
• Experience in customer/client relations role.
• Excellent verbal and written communication skills.
• Demonstrated problem solving skills and the willingness to participate in process improvement projects.
• Experience with Microsoft Word, Advanced Excel, Macros, Outlook, and Internet Explorer.
• Must be able to work in a team environment.

To apply for this positon offering a generous salary, please send an updated CV torecruitment@zenon.aero